職位描述

The Service Engineer is responsible for performing designated technical service functions required by the customers in assigned territory. He/she ensures high levels of customer satisf and achieving revenue target through providing responsive, high quality of service to the customers.

崗位職責(zé)

Service activities
-Carry out repair, maintenance and testing of customer owned goods in accordance with China’s national law and/ or Dr?ger standards either in a Service Center or at the customer’s site
-Provide adequate records to the customer to demonstrate the scheduled work has been performed
-Provide technical support/ trainings to staff and customers for specific products
-Ensure customer service requirements are met in order to promote service satisf, escalate if necessary

Hazards prevention
-Ensure all hazards are eliminated from the working area
-Implement preventive maintenance plans and practices in accordance with Dr?ger standards controlled by Head of Service / Service Manager
-Maintain the equipment, used in performing assigned tasks, to ensure it is working properly and if applicable perform calibration
-Ensure personal protective equipment is in good condition and warns in situation related to the personal safety

Contract management
-Prepare detailed repair quotations for customers in accordance with guidelines published by Head of Service / Service Manager
-Renew service contracts in his/her territory
-Identify new business opportunities for service contracts and assist in obtaining new service contracts

Customer relationship management
-Maintain a close relationship with existing customers
-Support in developing new customers as appropriate
-Address customer’s complaints skillfully and provide an efficient solution

Others
-Provide relevant information to staff regarding any change or up-date to relevant safety regulations, policies or standards
-Maintain safe and healthy work environment by following standards and procedures comply with all quality, safety, and work rules and regulations
-Other duties as assigned by supervisor / manager

任職要求

University degree in natural sciences or engineering or a comparable combination of education and experience

2-4 years of experience as in-house engineer or field technician, preferred in a multinational company

Professional
-MS Office - expert level
-English in written and spoken - basic level

Behavioral
-Care about customer – advanced level
-Cooperate and communicate – advanced level
-Plan and organize work – advanced level
-Pay attention to detail – advanced level
-Manage time – advanced level
-Solve problems – advanced level

德爾格是醫(yī)療和安全技術(shù)的國際先行者。德爾格 于 1889 成立于呂貝克，作為一個(gè)家族經(jīng)營的企業(yè)已經(jīng)歷經(jīng)第五代，走向了全球并且列入 DAX 指數(shù)。我們的長期成功來自于以價(jià)值為中心的公司文化和四種核心優(yōu)勢(shì)：與客戶緊密合作、員工的專業(yè)知識(shí)、不斷創(chuàng)新和卓越的質(zhì)量。